Privacy policy

By using our Services, you are hereby consent to collection of your information by us. The information in some cases may include Personal information and Sensitive Personal information. You will be required to click on the box below , confirming your acceptance of this Privacy Policy. By accepting this Privacy Policy, you are representing that you are eighteen (18) years of age or above.

Legal Basis for collecting information

We process certain information because it is necessary for us to be able to provide and administer the Service and its features. We also process certain information to comply with certain statutory requirements.

Such data is processed based on your consent to the extent that processing is carried out on the basis of consent, it is for you to give such a consent and you may at any time, wholly or partly, withdraw your consent. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

Please note that certain Services require us to access certain information and if you refuse to provide us the consent, it may result in a suspension of your account.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you login, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies would be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

Types of information we collect

Information you provide when you sign up for our Services: Registration information you provide when you create an account, including your first name and surname, country of residence, gender, age, email address, username and password;

Information you provide when you purchase from products or Services: Transaction information you provide when you request information or purchase products from our Services, including your Postal address, telephone number and payment information;

Information you provide when you use our Services: Location information (either provided by a mobile device through which you utilize our Services or associated with your IP address) when you use our Services, usage, viewing and technical data, including your device identifier or IP address, when you use our Services on third-party sites or platforms or open emails we send. The information you provide in public forums while using our Services.

Information you provide when you contact us for support; Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality, where we are permitted by law to collect this information.

These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share non-personally identifiable information with Google Analytics to improve our website’s load time, conversion rate and to check browser type, language preference, referring site and time of visit.

When you subscribe for the Services, we share personal identifiable information (Name, email, account name, IP address) with Google Analytics, Lucky Orange, Facebook pixel, so that we can learn how you use the Services, provide you support and communicate with you. We use FreshDesk and FreshChat as our help desk and customer relationship and messaging system.

System Communication & Transactional Emails- We use Mailchimp, sendgrid and Twillo for communication. The emails we send from the Services use such third party infrastructure and we share your name and email address with them to send the emails.

How long we retain your data

We will keep Personal Information regarding you only as long as it is necessary, having regard to the purpose of the processing. This means that Personal information collected and processed will be stored for as long as you have an account.

We will also, during the same period, keep your account information, to facilitate your easy return. We may store data for longer if required by law or if required in our legal interests, for example if there are ongoing legal proceedings.

Payment- We use PayU, Cashfree, Paypal as our payment processor and pass on your Personal Information to them when you decide to upgrade your Services account so that this information can be used to prepare invoices.

How long we retain your data

We will keep Personal Information regarding you only as long as it is necessary, having regard to the purpose of the processing. This means that Personal information collected and processed will be stored for as long as you have an account.

We will also, during the same period, keep your account information, to facilitate your easy return. We may store data for longer if required by law or if required in our legal interests, for example if there are ongoing legal proceedings.

Data Security

The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonable need to come into contact with that information to provide products or services to you or in ordered to do their jobs.

However, we may be required to share the aforesaid Personal information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation, including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.

All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party Payment Gateway to securely process credit card transactions.

All data is encrypted via SSL/TLS when transmitted from our Services to your browser. The database backups are also encrypted except for your password, data isn’t encrypted while it lives in our database (since it needs to be ready to send to you when you need it).

All data that we store in our log files or send to third-party software that we use to analyze errors with the Software is anonymized and no personal identifiable information is sent to them.